Apple engineers make house call for iTunes deletion bug


Chance Miller for 9 to 5 Mac

Last week, we drew attention to a blog post from James Pinkstone in which he described how iTunes Match deleted 122GB of his personal music collection went viral. Apple confirmed the issue on Friday and rolled out a potential fix with iTunes 12.4 yesterday, but Pinkstone today has shared a new blog post detailing the extreme lengths to which Apple went in order to track down what exactly caused the problem in the first place.


Pinkstone today wrote that Apple sent two engineers, named Tom and Ezra, to his home to investigate the issue and attempt to recreate it. The two Apple engineers apparently spent "most of Saturday" working with Pinkstone and various other engineers via conference calls in an effort to recreate the problem.

Nice touch to urgently track down this issue.